Shipping policy

PLEASE READ BELOW BEFORE PLACING ORDERS!!!

We are glad to be taking orders on GW products, but PLEASE NOTE that not all items are currently on-hand including Special Order items (as always).

All we ask is that you understand that we are trying to navigate GW's allocations, poor on-hand inventory and slow turn-around times.

Thank you in advance for your patience.

With that said, WITH THE EXCEPTION OF NEW RELEASE ITEMS, we currently expect Most orders to take 14 DAYS minimum to turnaround due to GW's current processing systems.

NEW RELEASE ITEMS:

With the exception of "Special Order" new releases, new release Items will ship on or within 48 hours of the day of release. Special Order items may not arrive to us for up to a week after the release date.

SHIPPING INFORMATION
UNITED STATES

Free Shipping* will be applied to most orders over $99 at time of checkout.
ALL Orders up to $99 are only $8.99 Flat Rate S&H
Cheaper First Class shipping options will be available at checkout if your order weight qualifies for First Class Shipping.
We do offer Express shipping Options.*
IF YOU REQUIRE EXPRESS SHIPPING, EMAIL US AT SALES@DICEHEAD.COM

*DUE TO THE HUGE SHIPPING COSTS INVOLVED FOR US TO MAIL TO SOME STATES, CALIFORNIA, WASHINGTON, OREGON, COLORADO, NEVADA AND UTAH WILL INCUR AN ADDITIONAL $8.50 SHIPPING FEE DEPENDING ON WHERE THE ORDER IS BEING SHIPPED. THIS ADDITIONAL FEE WILL NOT BE WAIVED UNLESS YOUR ORDER EXCEEDS $449. PUERTO RICO, ALASKA AND HAWAII WILL INCUR AN ADDITIONAL $30 SHIPPING FEE THAT WILL BE WAIVED FOR ALL ORDERS OVER $449.

*A HANDFUL OF LARGE OR EXTREMELY HEAVY ITEMS WILL INCUR AN ADDITIONAL FEE. THESE ARE VERY CLEARLY STATED IN THE ITEMS TITLE AND DESCRIPTION. THESE FEES WILL ALWAYS BE APPLIED REGARDLESS OF ORDER TOTAL.

PO BOXES

In rare cases, we may not be able to offer Free Shipping to some PO boxes. Due to carrier fees, some PO Boxes costs us upwards of $45 shipping to ship to. Please inquire before placing an order that will be shipped to a PO Box.

SPRAY PAINT / AEROSOL PRODUCT RESTRICTIONS

Due to Federal Regulations we cannot ship Spray Paint internationally, nor to APO/FPO addresses. In the US, spray paints cannot be shipped by Air. Therefore all orders containing spray paints will ship FedEx or USPS Ground Service. This will add extra delivery time and an additional $1.00 to your order per every can ordered as Ground Service is slow and more expensive.

INTERNATIONAL ORDERS

Due to Games Workshop Internet Policies, we unfortunately cannot ship Games Workshop products outside of US borders.

SPRAY PAINT / AEROSOL PRODUCT RESTRICTIONS

SORRY- We Can Not Ship Aerosols (Spray Primers) Outside the Continental United States!

International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

SHIPPING TIME
Most NON-GAMES WORKSHOP orders ship within 2-5 business days.

NOTES ON GAMES WORKSHOP ORDERS

All Games Workshop New Release Items will ship promptly the week of release. Most will arrive on or within 2 days of release date. Orders that include items that are not New Release items may not ship as promptly, please see below for more details.

Games Workshop items that are clearly marked "SPECIAL ORDER" are not on hand and may take up to 14 business days to ship as these items are not stocked on hand due to GW inventory restrictions.

LOCAL PICKUP
We have a commitment to our local customers, and with our store credit program our in-store prices are very close if not the same as buying from us online and paying the shipping price (which greatly reduces your discount when factored in).

No one will ever be able to purchase from our online catalog, and not pay the shipping charge by picking them up locally.

It's not fair to any of our other customers, local or otherwise.

SHORTAGES/ORDER ERRORS
We are only human and mistakes do happen sometimes. We work very hard to double check every order as it leaves and we will work extra hard to correct any mistakes that we have made!

If you are missing something from your order, please contact us immediately at sales@dicehead.com and we will make your order issue our priority!

We can offer to - A: Ship you a replacement item, B: Issue Dicehead.Com store credit, or C: Refund you for the amount of the item(s) missing and any reasonable shipping costs involved.